Terms of Service

By accessing or using alchemeskincare.com, you agree to comply with these Terms of Service and all applicable laws and regulations.

We reserve the right to refuse or discontinue service where reasonably necessary to address fraud, unlawful activity, security concerns, or violations of these terms, subject to applicable law.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or its protected content without our prior written authorization, except as permitted by law.

Headings contained within these terms are provided for convenience and do not alter their meaning or interpretation.

By purchasing products through our website, you represent that you are legally capable of entering into a binding agreement in your jurisdiction.

If you create a customer account, you are responsible for maintaining the confidentiality of your account credentials and restricting unauthorized access.

You agree to provide accurate, current, and complete information when creating an account or placing an order.

Please notify us promptly if you believe your account has been accessed or used without authorization.

We may suspend or restrict accounts when reasonably necessary to investigate suspected fraud, unauthorized activity, or material violations of these terms.

Alchème offers skincare and personal care products designed to complement individual daily care routines.

We make reasonable efforts to ensure that product descriptions, ingredient information, photographs, pricing, and availability are presented accurately.

However, occasional typographical errors, inaccuracies, or omissions may occur.

Product packaging, appearance, and formulation details may change as products are updated. The physical product label should be consulted for the most current ingredient information and instructions.

Product Photography

Product images are intended to provide a representative view of our packaging and formulations.

Actual colors, textures, and visual characteristics may vary slightly due to lighting, display settings, and other factors.

Product Availability

Certain products may be available exclusively through our website or in limited quantities.

We may modify product offerings, discontinue products, or adjust availability without prior notice.

We reserve the right to correct material errors in product listings or pricing, subject to applicable law and any obligations relating to orders already accepted.

Alchème products are intended for cosmetic and personal care purposes.

Information presented on this website, including descriptions of ingredients, botanical extracts, and cosmetic benefits, is provided for general informational purposes.

Our products are not intended to diagnose, treat, cure, or prevent disease unless a particular product is expressly identified and lawfully marketed for such a purpose.

Website content is not a substitute for professional medical advice, diagnosis, or treatment.

Individual Skin Responses

Skin types, sensitivities, and tolerances vary between individuals.

Ingredients that are suitable for one individual may cause irritation or sensitivity in another.

Before using a new cosmetic product, review the complete ingredient list and follow all instructions and warnings provided on its packaging.

If you have known ingredient sensitivities or an existing skin condition, consider consulting a qualified healthcare professional before use.

Discontinue use if irritation, discomfort, or an unexpected skin reaction occurs. Seek medical advice when appropriate.

Alchème cannot guarantee identical cosmetic results for every individual. Outcomes may vary based on skin type, routine, frequency of use, and other individual factors.

By placing an order through our website, you agree to provide accurate billing, payment, and shipping information.

Product prices are displayed in the currency indicated at checkout.

Applicable taxes, shipping charges, and other disclosed fees will be presented before you complete your purchase.

We may update product prices or promotional offers at any time. Changes will not retroactively alter completed purchases, except where permitted or required by law.

Order Acceptance

An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

We reserve the right to decline or cancel an order for legitimate reasons, including suspected fraud, inventory discrepancies, material pricing errors, or payment authorization failures.

If an order is canceled after payment has been collected, any applicable refund will be issued to the original payment method.

Payment Processing

Payments are processed through the payment services available at checkout.

Your use of a particular payment service may also be subject to that provider's applicable terms and conditions.

Orders are processed and shipped according to the procedures and estimated timelines described in our Shipping & Returns Policy.

Delivery estimates are provided for informational purposes and may vary due to carrier operations, weather conditions, and other circumstances.

Returns and refunds are subject to the eligibility requirements and procedures described in our applicable store policies.

Due to the personal nature of skincare, opened or used cosmetic products may be ineligible for discretionary returns, except where applicable law provides otherwise.

Please review our Refund Policy and Shipping Policy for additional details.

The Alchème name, brand identity, logos, product photography, original written content, graphics, and other protected materials appearing on this website belong to Alchème or their respective rights holders.

These materials may be protected by applicable copyright, trademark, and intellectual property laws.

You may access and use our website for lawful personal, noncommercial purposes in accordance with these terms.

Reproduction, redistribution, modification, or commercial use of protected materials requires authorization from the relevant rights holder, unless otherwise permitted by law.

Nothing contained on this website grants ownership or an unrestricted license to Alchème's intellectual property.

You agree to use our website responsibly and in accordance with applicable law.

You may not use our website or its services to:

• Engage in fraudulent, deceptive, or unlawful activity.
• Violate the intellectual property rights of Alchème or another party.
• Submit false, misleading, or unauthorized information.
• Introduce malicious software, harmful code, or other disruptive technology.
• Attempt to gain unauthorized access to website systems, customer accounts, or protected data.
• Interfere with website security, performance, or normal operation.
• Collect personal information about other users without lawful authorization.
• Use automated systems in a manner that disrupts our website or violates applicable law.

We may take reasonable action in response to prohibited activity, including restricting access and reporting unlawful conduct to appropriate authorities when warranted.

Our online store is powered by Shopify, which provides ecommerce infrastructure supporting our website operations.

We may also use third-party services for payment processing, shipping, analytics, customer communications, and other business functions.

Certain third-party services may be governed by their own terms of use and privacy policies.

Our website may contain links to websites or resources operated by independent parties.

We do not control the content, security practices, or availability of independently operated websites.

Accessing third-party websites is subject to their respective policies and terms.

Protecting customer information is an important part of operating our business.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy laws.

Information may be collected or processed in connection with purchases, account management, customer support, website analytics, and communications, as described in our Privacy Policy.

For additional information about how personal data is collected, used, disclosed, and protected, please review our Privacy Policy .

We work to provide a reliable and accessible online shopping experience.

However, website availability may occasionally be affected by maintenance, technical difficulties, service interruptions, or circumstances beyond our control.

We may update, modify, or discontinue website features, content, or services as necessary for business, security, or operational reasons.

We do not guarantee uninterrupted access to every website feature at all times.

Where practical, we will take reasonable steps to address technical problems that materially affect the shopping experience.

We make reasonable efforts to maintain accurate information, dependable website functionality, and quality customer service.

Nevertheless, website content and functionality may occasionally contain errors, interruptions, or inaccuracies.

To the extent permitted by applicable law, the website and its informational content are provided without guarantees of uninterrupted availability or error-free operation.

Alchème does not guarantee that any particular cosmetic product will produce identical results for every customer.

To the maximum extent permitted by law, Alchème is not liable for indirect, incidental, special, or consequential losses arising from use of the website where such limitations are legally enforceable.

This provision does not exclude liability for fraud, willful misconduct, defective products, or other matters for which liability cannot lawfully be excluded or limited.

To the extent permitted by applicable law, you agree to indemnify and hold Alchème harmless from third-party claims, losses, or reasonable expenses arising directly from your unlawful use of the website or material violation of these Terms of Service.

This provision does not apply to losses caused by Alchème's own negligence, misconduct, or breach of applicable legal obligations.

These Terms of Service are governed by the applicable laws of the State of Tennessee, United States, without regard to conflict-of-law principles, except where mandatory laws require otherwise.

Any dispute arising under these terms will be addressed in accordance with applicable law and the jurisdictional requirements governing the dispute.

Nothing in this section prevents a consumer from exercising rights available under mandatory consumer protection laws.

We may revise these Terms of Service periodically to reflect changes in our operations, website functionality, business practices, or legal requirements.

Updated terms will be published on this page with a revised effective date.

Material changes may be communicated through additional notices when required by law.

Revised terms apply prospectively from their stated effective date, except where applicable law permits otherwise.

We encourage visitors to review this page periodically to remain informed about the conditions governing use of our website.

Questions regarding these Terms of Service or the operation of our website may be directed to Alchème.

Business: Alchème
Location: Jonesborough, Tennessee, United States
Email: info@alchemeskincare.com
Website: alchemeskincare.com

You may also reach our team through the website's contact page .