Shipping & Returns

At Alchème, we believe the experience of exceptional skincare begins long before the first application. Every order is prepared for shipment with attention to accuracy, presentation, and product integrity.

Please allow 2–4 business days for your order to be processed before shipment.

Processing times exclude weekends and recognized holidays. During periods of increased order volume, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

We currently provide domestic shipping options within the United States. Available shipping methods and their associated costs are displayed during checkout.

Estimated transit times following shipment are outlined below.

Shipping estimates are not guaranteed delivery dates. Actual transit times may vary due to carrier operations, weather conditions, holidays, or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to assist before the order ships, although changes cannot always be guaranteed.

Skincare is personal. To help protect the quality, safety, and integrity of every product we offer, we maintain specific return requirements.

We accept return requests for eligible products within 14 days of confirmed delivery, provided the following conditions are met:

• The product is unused and unopened.
• The original product seal, where applicable, remains intact.
• The product is returned in its original packaging.
• The item is in a condition suitable for resale.
• The return has been requested and authorized by Alchème before shipment.

For hygiene and product safety reasons, opened or used skincare products are not eligible for return unless required by applicable law.

Customers are responsible for return shipping costs unless the return results from an error on our part or another circumstance for which we are legally responsible.

To begin a return request, please visit our contact page within 14 days of receiving your order.

Include the following information in your message:

• Your order number.
• The name associated with your order.
• The product or products you would like to return.
• A brief explanation of the return request.

Our team will review your request and provide return instructions if the item is eligible.

Once an authorized return is received, we will inspect the product to confirm its condition.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

We take care to ensure that every Alchème product reaches you in excellent condition.

If your order arrives damaged, defective, or contains an incorrect item, please contact our team within 48 hours of delivery whenever possible.

To help us resolve the issue efficiently, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the affected product.
• Photographs of the exterior shipping package if damage occurred during transit.

We will review the information provided and determine an appropriate resolution, which may include a replacement or refund.

The 48-hour reporting period helps us investigate shipping damage promptly. It does not limit any rights or remedies available under applicable law.

If your tracking information indicates that an order has been delivered but you cannot locate it, we recommend checking the surrounding delivery area, household members, and any designated mailroom or parcel location.

You may also contact the shipping carrier to request additional delivery information or initiate a package trace.

If you are unable to resolve the issue, please contact Alchème with your order number and tracking details.

We will assist with reviewing the shipment information and determining what options may be available.

Missing-package claims are assessed individually, taking into account carrier documentation and applicable consumer protection requirements.

If you need to modify or cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request before the order enters the shipping process.

Once an order has shipped, changes or cancellations may no longer be possible.

Eligible items may still qualify for return under the guidelines outlined above.

Alchème reserves the right to review return requests to confirm compliance with the eligibility requirements outlined in this policy.

We may update our shipping and returns procedures as our operations evolve. Any revisions will be reflected on this page.

Nothing in this policy is intended to exclude, restrict, or modify consumer rights that cannot lawfully be excluded under applicable law.