The Alchemist’s Guarantee

Every bottle that leaves our apothecary in Jonesborough, TN is handcrafted, hand-poured, and inspected for quality. We want your ritual to be transformative. If for any reason your experience isn't what you hoped for, we are here to help.

Damaged or Defective Items

If your potion arrives compromised, we will make it right.
Because we use Miron glass to protect our formulas, breakage during transit is rare but possible. If your item arrives damaged or defective:

1. Please snap a photo of the damaged item and the box.
2. Email us at [Insert Email] within 48 hours of delivery.
3. We will send a replacement immediately—no return shipping required.

Returns & Exchanges

Due to the nature of our bio-active formulas, we cannot accept returns on opened or used products.
However, we accept returns on unopened, sealed products within 14 days of delivery.

• To initiate a return, email us at [Insert Email] with your order number.
• Customers are responsible for return shipping costs unless the error was ours.
• Once received and inspected, a refund will be issued to your original payment method (minus shipping costs).

Sensitivity & Allergies

We believe in radical transparency. Every ingredient—down to the last root and resin—is listed on our product pages.

• We recommend reading the Anatomy (ingredients list) fully before purchasing to check for known allergens.
• We always recommend a patch test on the inner arm before applying any new formula to your face.
• If you experience a reaction, please discontinue use immediately and contact us.

The Happiness Caveat

While we have strict policies to protect hygiene, we are humans, not robots. If you are truly unhappy with your purchase, please reach out to us at [Insert Email]. We handle these situations case-by-case and will always strive to find a fair solution.